Patient Charter

People interacting with healthcare services must be treated with respect. They must have equal, timely and appropriate access to optimal treatments and care, as outlined by national and international guidelines. Equally, that respect must be reciprocated to healthcare professionals.

People must understand all communication at the point of discussion, explained clearly and in an understandable format. Healthcare professionals should validate patient understanding to foster a relationship where the patient should always feel at ease to ask any questions about their situation.

It is also vital that patients feel engaged with their various health teams. This leads to patients and their families having optimal confidence in their treatment and care.

Our “Patient Charter” is for both patients and their families, Doctors, Nurses and Allied Health Professionals, Government, Politicians, Academics and providers of goods and services to the UK health economy. We have provided you with a glossary of terms. This will help you navigate some of the terminology, even though we have tried to reduce the jargon and acronyms.

All medical terminology is written down in understandable language on the next page. It is highlighted in the charter with the terminology being asterisked.


Want to find out more? Download the PDF by clicking the button below.

Patient Charter

Secret sauce

Dictionary – “A special quality or feature regarded as the chief factor in the success of something or someone.”

So, what’s your “Secret Sauce?” What makes you tick?

At Pumping Marvellous, we know it takes some real inner drive to live well with heart failure. Pumping Marvellous are Secret Sauce catalysts; we draw out people’s inner Secret Sauce, people’s superpowers and enable other people to learn from other people’s experiences.

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About us

Who, What, Why?

We are the Pumping Marvellous Foundation, the UK’s heart failure patient-led charity. Find out more about why we do what we do.
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Get involved

The Pumping Marvellous Foundation are a UK patient led heart failure charity. To find out how you can get involved click below.
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The Pumping Marvellous charity shop is full of our own branded merchandise. By purchasing our merchandise, you will help us fund our projects.
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